Didn't get an email?
Check the address and your spam folder
The link goes only to the email your DoorSpan login uses, and only if email is set up for your workspace. It can take a few minutes. Requesting it again won't make it arrive faster, and repeated requests are paused for a while.
On a team? Ask your account owner
Your owner can send you a reset link, or set a new password for you, from Settings → Team & Access → Manage login. That works even when email isn't set up.
You're the owner
An owner can't reset their own login from Team & Access. If you're still signed in somewhere and know your current password, stay signed in and change it from Settings → Passwords & Security. Otherwise, contact DoorSpan support so your identity can be checked before access is restored.